CGT Enterprises Inc. [and its affiliates] (collectively,“CGT,” “we,” “us”) recognize the importance of privacy. The purpose of this privacy statement (“Privacy Statement”) is to inform you about our privacy practices, including how we collect, use, and disclose your Personal Information.
This Privacy Statement applies to the collection, use and disclosure of personal information through our website located at https://rentalshield.io, any of our related websites, the My 5 Mentors platform, our mobile application, any of the related services we provide and through our interactions with customers and potential customers (collectively, the “Platform”).
Privacy Statement Updates
This Privacy Statement is current as of the “Updated” date which appears at the top of this page. We may modify this Privacy Statement from time to time . When changes are made to this Privacy Statement they will become immediately effective when published in a revised Privacy Statement posted on the Platform unless otherwise noted. We may also communicate the changes through our services or by other means.
Please review this Privacy Statement carefully. By submitting your Personal Information (as defined below) to us, by registering for or using any of the services we offer, by using the Platform or by voluntarily interacting with us, you consent to our collecting, using and disclosing your Personal Information as set out in this Privacy Statement, as revised from time to time.
WHAT’S IN THIS PRIVACY POLICY?
This Privacy Statement covers the following topics:
- Meaning of Personal Information
- Your Consent to Collection, Use and Disclosure of Personal Information
- Personal Information We Collect
- How We Use Your Personal Information
- How We Share Your Personal Information
- Opting Out of Communications
- Retention of Personal Information
- Information Security
- Accessing and Updating Your Personal Information
- International Transfer and Storage of Information
- Third Party Websites and Services
- Children’s Information
- How to Contact Us
Meaning of Personal Information
"Personal Information" means information about an identifiable individual as described under Canadian privacy laws. This information may include, but is not limited to, your first name, last name, date of birth, mailing address, e-mail address and telephone number.
Personal Information does not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work e-mail address.
Personal Information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
Your Consent to Collection, Use and Disclosure of Personal Information
We collect, use and disclose your Personal Information with your consent or as permitted or required by Canadian privacy laws. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the Personal Information in question.
If you choose to provide Personal Information to us, we assume that you consent to the collection, use and disclosure of that Personal Information as outlined in this Privacy Statement.
If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact us using the contact information in the “How to Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide you with certain products or services.
If you provide Personal Information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Privacy Statement .
Personal Information We Collect
The Personal Information we collect is generally in one or more of the following categories.
Products and Services. For individuals located in Canada who use our products and services, we may collect information from you or from your use of our products and services.
We collect Personal Information that you submit through creating an account, submitting a request through our “Contact US” form, or via any of the forms used by us to fulfill the requested action. The Personal Information may include but is not limited to your name, date of birth, mailing address, e-mail address, telephone number and other contact information .
Platform. For individuals located in Canada who use the Platform, we automatically collect usage data that is identifiable with you when you use the Platform.
Like most websites and other internet services, we may collect certain technical and device information about your use of the Platform, which may include but is not limited to:
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Your internet protocol (“IP”) address;
The manufacture, version, and capabilities of the web browser used to review the Platform;
The IP address and URL of the website that referred the visitor to the Platform (if applicable)
The search keywords used to find the Platform (if applicable)
The operating system of the computer or device used to access the Platform.
The outreach campaign associated with your visit (if applicable)
Cookies. Cookies. We may also use “cookies ” or enlist third party services which use cookies to track your preferences and activities on the Platform. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences, making your subsequent visits to the site more efficient. Cookies may store a variety of information, including the number of times that you access a website, your language preferences, and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their users. Most browsers are designed to accept cookies, but they can be modified to block cookies. See your browser’s help files for more information. You should note, however, that without cookies some of the Platform’s functions may not be available.
Other Interactions. For individuals located in Canada who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products or services, who sign-up to receive newsletters or other communications, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, e-mail address and other contact information .
How We Use Your Personal Information
We may use your Personal Information for purposes such as:
- providing you with services and supporting your use of the Platform;
- contacting you relating to the Platform and the services we provide;
- monitoring the usage of the Platform to support its proper functioning and further improvement;
- to manage your account with the Platform;
- analyzing the needs and activities of our customers to help us better serve them;
- generating de-identified data to conduct research and analysis related to our business, products and services;
- responding to inquiries and other requests;
- collecting opinions and comments about the Platform;
- providing you with information that we think may interest you, including information about the Planform; and
- investigating legal claims.
We may use your Personal Information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable Canadian privacy laws.
We do not use the information we collect to advertise third party products and services or for targeted advertising of our products and services across third party websites or service offerings .
How We Share Your Personal Information
We rely on third party service providers to perform a variety of services on our behalf, such as e-commerce providers, payment card processers, telephone and technical support providers, hosting, data storage and processing service providers, and research and analytics providers. We may disclose your username, profile picture, location and account information, and in certain circumstances your contact information, to other users of the Platform or the third-party service providers.
If we provide your information to service providers, then we require that the service providers keep your Personal Information secure, and only handle it for the limited purposes for which it is provided. We do not authorize the service providers to disclose your Personal Information to unauthorized parties or to use your Personal Information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “How to Contact Us” section below.
Additionally, we may use and disclose your Personal Information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our rights, operations or property; (f) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your Personal Information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets. If we otherwise intend to disclose your Personal Information to a third party, we will identify that third party and the purpose for the disclosure and obtain your consent.
Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) with third parties except as prohibited by applicable law.
Opting Out of Communications
If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt-out by contacting us directly using the contact information in the “How to Contact Us” section below. We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or non-marketing matters.
Retention of Personal Information
We will use, disclose or retain your Personal Information only for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by Canadian privacy laws.
Information Security
We have implemented physical, organizational, contractual and technological security measures with a view to protecting your Personal Information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your Personal Information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “How to Contact Us” section below.
Accessing and Updating Your Personal Information
We expect you, from time to time, to supply us with updates to your Personal Information, when required. We will not routinely update your Personal Information, unless such a process is necessary.
You may make a written request to review any Personal Information about you that we have collected, used or disclosed, and we will provide you with any such Personal Information to the extent required by applicable laws. You may also challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required.
We may require that you provide sufficient identification to fulfill your request to access or correct your Personal Information. Any such identifying information will be used only for this purpose.
International Transfer and Storage of Information
Your Personal Information is stored and processed at our third-party service providers (Microsoft Azure, Amazon AWS, MongoDB Atlas) Canadian facilities. Other jurisdictions may have different data protection rules than Canada. While your Personal Information is outside of Canada, it is subject to the laws of the country in which it is located. Those laws may require disclosure of your Personal Information to authorities in that country. For written information about our policies and practices regarding service providers outside of Canada, contact our Privacy Officer at the email address below.
Third Party Websites and Services
The Platform may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such sites or services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Platform. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Platform. We encourage you to learn about a third parties’ privacy and security policies before providing them with information.
Children’s Information
Our products and services are not intended for children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13. Children under the age of 13 should not use our products and services and should not provide us with their Personal Information .
How to Contact Us
All comments, questions, concerns or complaints regarding your Personal Information or our privacy practices should be sent to our Privacy Officer as follows:
Address
Attention: Privacy Officer61 Chant Crescent
Ajax, ON L1T 0M7
Canada
By E-mail
privacy@rentalshield.ca
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